Frequently asked questions

You will find most of the questions we get asked by our clients.

CHILDREN'S VILLAGE

The Children's Village, an excellent facility for children, is located near the Forum-Rink and welcomes children from the age of 18 months.
From what age children can go to the Children's Village? 
From 18 months to 3 years, children are welcomed in the childcare center. This option is available for half or full days (with or without lunch).
From the age of 2, they can start skiing with our BB ski lessons. 
Your children from 3 to 12 years old (from beginner to "1ère Étoile" level) can learn to ski with our group lessons in the Children's Village.
What should my child bring for the week in the Children's Village? 
For children from 18 months to 5 years old, it is essential to have a health record so that the team knows your child better.
Also remember to equip your child correctly: wetsuit, mittens, glasses, sun cream, handkerchiefs. Don't hesitate to bring your child's cuddly toy so that he/she feels reassured in this new environment.
What is the programme for the day at Club Piou-Piou?
The day's programme is based on the children's progress. Apart from the times of ski learning, the day is divided between food breaks, pee breaks and games to discovering the snow and mountain environment.
Will my child discover skiing at the daycare centre? 
The daycare activities do not include an introduction to skiing. However, the BB Ski course allows children from 18 months to 3 years old to benefit from an introduction to skiing with a private instructor. The course must be booked on site.

MEALS :  

We offer supervised meals in the Children's Village for your children registered in daycare or ski lessons.
How are the meals organised in the Children's Village?
-For children registered in the day care centre: They have their meal together in the Children's Village, they are supervised from 12pm to 2pm. After the meal they have a nap in a room dedicated to this rest period.

-For children registered for ski lessons: They have their meal together in the Children's Village. They are supervised at the end of the ski lesson from 12pm to 2pm. After lunchtime, there is a time of rest or games, depending on the age and needs of the children.
If they have a lesson in the afternoon, we will take them to the meeting point of the lesson.
What should I do if my child is on a specific diet?
If your child is on a specific diet or has food allergies, please report it to Esf Courchevel 1850 when booking the meals as well as the instructors and activity leaders on site.
A cook prepares balanced and suitable meals for the age of the children.

CHILDREN:

I have two children, can they share the same instructor (private lesson)? 
There is a maximum of 5 children for the private lessons. It is important to make sure that they have the same level for the effectiveness of the lesson.
Which equipment do my child need for the ski lessons?  
Your child will need a ski suit, a helmet, boots, skis, sun cream and a snack. They will aslo need the ski pass corresponding to their level.
Where is the meeting point for the start of the group lessons?
Lessons start on the Croisette snow front in Courchevel 1850 in front of the flag corresponding to the child's level for the children more than 1st star level. Lessons start at the Children's Village for the children less than 1st star level.

INSURANCE : 

What insurance should I take out for winter sports? 
The ESF does not insure its students, we recommend to take out the "Carré Neige" insurance: a specific insurance that covers you in case of accident or illness.
You will find more information on our website under the heading "Carré Neige insurance" or on the website  www.carreneige.com 
What happens if I cancel my stay? 
Please refer to our general conditions of sale

PAYMENT:

What methods of payment are accepted by ESF Courchevel 1850? 
Our online booking accepts all credit cards except Diner's Club and American Express.
For payments by cash, bank transfer, cheque or holiday vouchers, please contact us by email.
I can't access the payment page after booking my lessons, what should I do? 
We advise you to lower the security level of your browser and to disable the booking time of your firewall.

ONLINE BOOKING:

The courses are full:
Several cases are possible:
-This means that you have exceeded the deadline for making your booking (online sales stop on D-1). You will have to contact the ESF and we will inform you of our availability. 
- You may have chosen the wrong category according to the child's date of birth.
-The age of the child does not correspond to the chosen course
-No course available corresponds to the age of the child
-There are no courses available for this start date but there may be other possibilities for other days of the week.
-Try entering Saturday on your start date to check if there are any other possibilities.